Products Designed For Your Organization

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Our Products

COA360

The Cultural Competency Organizational Assessment (COA360) is a validated web-based cultural competency tool that evaluates the readiness of healthcare organizations, including hospitals, physician practices, and dialysis centers, to meet the needs of a rapidly diversifying U.S. population.

PE10

Patient Experience 10 (PE10) measures patient/family experience and patient satisfaction of medical practices. This tool was specifically designed for practices to earn two points towards the NCQA Patient Centered Medical Home Recognition Program.
COA360b

PATH

Patient Assessment Tool for Healthcare (PATH) measures patient/family experience and patient satisfaction of medical practices. The PATH measures satisfaction across 14 domains in a 23 question survey.

CAHPS

Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys ask consumers and patients to report on and evaluate their experiences with health care. These surveys cover topics that are important to consumers and focus on aspects of quality that consumers are best qualified to assess.

COA360

The Cultural Competency Organizational Assessment (COA360) is a validated web-based tool that evaluates the readiness of healthcare organizations, including hospitals, physician practices, behavioral health centers, and dialysis centers, to meet the needs of a rapidly diversifying U.S. population.

The COA360 assess cultural competency, health literacy, and patient satisfaction from the perspective of administrators, providers, administrative or non-clinical staff, and patients.  Truly providing a 360-degree view of your organizations. The COA360 enables you to identify strengths and improvement opportunities, a vital component of the  continuous quality improvement (CQI) cycle.

The COA360 was awarded the 2008 Innovation Award from the National Institutes of Health, National Center on Minority Health and Health Disparities.

The COA360- A Tool for Assessing the Cultural Competency of Healthcare Organizations

The COA360 is a web-based tool that is an assessment of healthcare organizations, not individuals. By conducting an assessment, a healthcare organization establishes a baseline of performance, which identifies strengths and areas for improvement. The tool is suitable for
any size healthcare organization. The COA360 assesses the unique configuration of diversity in the service area (race/ethnicity/nationality, language, religion/spirituality, and sexual identity).
A validation study was published in the Journal of Healthcare Management (italicized the journal title) in July/August 2008.
The COA360 was awarded the 2008 Innovation Award by the National Institute of Health, National Center on Minority Health and Health Disparities.
The COA360 is based on the:

· US Department of Health and Human Services, Office of Minority Health, Culturally and Linguistically Appropriate Services (CLAS) Standards.
· Joint Commission Standards on “Effective Communication, Cultural Competence, and Patient- and Family-Centered Care.”
· HCAHPS patient experience
· Human Rights Campaign Foundation Healthcare Equality Index Core Four

Unlike other assessments, the COA360 is not just from the perspective of a single administrator. Instead, the COA360 is based on the perspectives of administrators, clinical staff (direct patient care), non-clinical (support staff), and patients.
The COA360/CQC Continuous Quality Improvement Cycle consists of:

• Conducting a COA360 assessment to establish a baseline of performance
• Identifying strengths and improvement opportunities
• Once the improvement opportunities have been identified, tailoring interventions/solutions to address them
• Implement the interventions/solutions giving them time to scale and spread
• Conduct a re-assessment to gauge the success of the interventions/solutions.

Once assigned a username and password, participants can log into the system as many times as necessary to complete the survey before the end of the assessment period.
The COA360U takes about 10-15 minutes to complete and the COA360H takes about 15-25 minutes to complete.
The assessing organization decides how long the surveys remain open. However, the typical assessment period lasts from 2-6 weeks.
You will have access to our online portal to see your survey results real-time. We expect to generate your final report within 8 weeks of when you start your survey.
The COA360 report consists of 3 sections:

• Organizational Diversity and Representativeness Summary based on the responses to the Point of Contact survey
• Respondent and Patient Background Summary based upon the responses from the Staff and Patient surveys
• Performance Domain Summary which provides the scores on each of the domains and reported out by each of the survey groups—employee average, administrators, clinical staff, non-clinical staff, and patients.
• For benchmarking purposes, the report provides feedback on how the unit or healthcare organization compares to peers. In addition, the report provides suggestions on how to improve performance in each domain.
• Certain domains, specifically the language access domains, patient satisfaction, discrimination/bias, patient trust, Healthcare Equality Index Core Four, and HCAHPS are stratified by race/ethnicity, language, religion/spirituality, and sexual identity.

Share the results with senior leadership, the staff who completed the survey, and the surrounding community. Create an action plan to address the improvement opportunities.

Considering working with one of the COA360 Certified Consultants.

PE10

The PE10 is an easy and fast way to get retrospective feedback from your patients. The PE10 was designed by researchers at the Johns Hopkins Bloomberg School of Public Health specifically for practices that are seeking PCMH recognition.  The PE10 is a 21-item questionnaire that measures patient experience. Utilizing our tool, you will receive 2 out of 4 points for NCQA PCMH Element B: Measure Patient/Family Experience. The questionnaire addresses the following four domains (1) Access/Timeliness, (2) Communication, (3) Care Coordination, and (4) Whole Person Care.

This online product is designed to help you accelerate the growth of your practice while addressing opportunities to improve by quickly and easily collecting feedback from your patients in real time.

The practice provides Clearview360 with patient data file with required data elements. Click here to get a list of the required data elements. Once we receive your patient data file, we will send personalized email invitations to each of your patients.

10 substantive questions and 10 demographic questions, and 1 open-ended question.

With the PE10 tool you also get access to the web-based improvement portal that provides access to all of your data and allows you to run real-time reports. We have reports that were stratified by vulnerable populations specifically designed to meet the requirements of the NCQA-recognition program.

No! One of the great things about the PE10 assessment is that it is a comprehensive tool that allows you to measure several domains with one short questionnaire.

The CAHPS survey was created by the Agency for Healthcare Research and Quality and researchers at Johns Hopkins School of Public Health created the PE10. The adult PCMH CAHPS is 52 questions and the pediatric survey is 66 questions, compared to the 21-question PE10. The CAHPS must follow the strict NCQA paper and/or web administration protocol and the PE10 is a fully web-based solution.


Dataset Size

Price Per Provider

6 Months of Patient Data

$250

12 Months of Patient Data

$350
  • Pricing is for email only administration
  • No Set-Up Fees or Contracts
  • Discounts available if you purchase multiple surveys

PATH

The PATH is a patient perception survey designed to provide medical practices with valuable intel on what it is like to be treated within their own clinic.  Initiated by researchers at the Johns Hopkins University Bloomberg School of Public Health, this survey gauges the key aspects of the outpatient experience.  From access to timely appointments to maintaining good health well after the office visit, the PATH survey includes those crucial aspects that stick in the minds of healthcare consumers.

With the input and guidance of medical practice consultants and field experts, Clearview 360 is proud to announce the launch of the official PATH tool which features 23 quantitative questions, 10 demographic questions and one comment section to collect qualitative feedback.  Along with yielding actionable data, the PATH also provides an insight into what patients think, feel and will share with friends, family and on social media.

The PATH also satisfies the survey requirement towards the Patient-Centered Medical Home (PCMH) certification.  Evidence provided by the NCQA confirms that practices with the PCMH certification also experience an improvement in quality of care as well as a decrease in costs.  While the NCQA only requires that outpatients answer survey questions regarding Access/Timeliness of Care, Communication, Care Coordination and Whole-Person care, the PATH survey satisfies an additional 10 domains without increasing the length of the survey.  This reporting versatility has been statistically proven and is available only through the PATH offering.

Click Here to Learn More. 


Dataset Size

Price Per Provider

6 Months of Patient Data

$350

12 Months of Patient Data

$450
  • Pricing is for email only administration
  • No Set-Up Fees or Contracts
  • Discounts available if you purchase multiple surveys

CAHPS

Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys ask consumers and patients to report on and evaluate their experiences with health care. These surveys cover topics that are important to consumers and focus on aspects of quality that consumers are best qualified to assess, such as the communication skills of providers and ease of access to health care services.

We provide an automated approach to administer the CAHPS survey to your patients,  a user-friendly portal to review your results, and we submit the data to ensure you meet public reporting requirements. Take the guesswork out of patient experience with our web-based, user-friendly, and automated tools. You will never have to collect a paper survey in your practice again!

The Consumer Assessment of Healthcare Providers and Systems we offer are:

a. Patient-Centered Medical Home (PCMH)

b. Pediatric Patient-Centered Medical Home (PCMH)

Clearview360 offers three modes of survey distribution – web-based, paper-based, and phone surveys. Depending on which package you select, determines which modes of distribution we will use with your practice. We encourage practices to start with the web-based surveys, and move to other modes if your population is not producing the response rates that you are looking for. Once you sign up for a CHAPS survey, you will receive a welcome kit that will include information cards that has a unique URL for your practice and unique identifier for each of your patients. We encourage you to give these cards to your patients during the checkout process. The patient will enter this unique number on our website, and all of their results will be uploaded into your web-based improvement portal.
Each CAHPS survey has a different number of questions. The questions per survey are below:

a. Patient-Centered Medical Home (PCMH) – 52 Questions

b. Pediatric Patient-Centered Medical Home (PCMH) – 66 Questions

If you have the Standard plan, you will get a report every quarter that has your results. If you sign up for the Deluxe or Premium plan, you will get access to the web-based improvement portal. This portal provides access to all of your data and allows you to run real-time reports, stratified by date and provider. Our reports were specifically designed to meet the requirements of the accreditation bodies distinction and recognition programs.
As of September 2014, monthly rates are as follows for the PCMH-CAHPS:


Number of Providers/Site


Site Sample Size


Mail & Internet/Site


Internet Only

1

128

$550/provider + $575

$550/provider

2-3

171

$550/provider + $665

$550/provider

4-9

343

$550/provider + $950

$550/provider

10-13

429

$550/provider + $1100

$550/provider

14-19

500

$550/provider + $1225

$550/provider

20-28

643

$550/provider + $1475

$550/provider

29 or more

686

$55/provider + $1550

$55/provider/month

29 or more

686

$55/provider + $1550

$550/provider


NCQA Data Submission Fee – $265/site


Oversampling – $2.00/patient