About Clearview360

Clearview360 spun out of the Johns Hopkins Bloomberg School of Public Health. Our innovative tools assess patient experience, health literacy, cultural competency, and employee engagement of healthcare organizations.

Our mission is to help health care organizations transform. We accomplish this through assessments, data collection, and consulting that improve clinical, operational, financial and experiential outcomes.

We bring together key metrics into an integrated view of performance to enable alignment across your organization. This empowers you to implement changes, based on reliable data and proven best practices.


  • Developed by researchers from Johns Hopkins 
  • Rigorously tested and evidence-based  
  • Comprehensive, web-based, and affordable
  • Incorporates employee and patient perspective to give you a 360-degree view  
  • Tools designed to respond to the needs of the rapidly-changing healthcare environment.  


The Affordable Care Act changes the landscape of healthcare and Clearview360 provides you with evidence-based tools to ensure your healthcare organization stays competitive in the new landscape.

A partnership with Clearview360 will assist you in achieving the triple aim – improved patient experience for the entire population at a reduced cost.

The Affordable Care Act (ACA) requires that the Centers for Medicare & Medicaid Services (CMS) implement a value-based payment modifier that would apply to Medicare fee-for-service payments starting with select physicians on January 1, 2015, and applying to all physicians and groups by January 1, 2017. The Value-Based Modifier (VBM) is intended to pay physicians differentially based on the quality and cost of their care, and since it is a budget neutral program, there inevitably will be winners and losers.

Clearview360 can provide your practice with a web-based method to measure patient engagement using the CG-CAHPS.

The Patient-Centered Medical Home (PCMH) is rapidly becoming the dominant mode of delivery of primary care. Monitoring and responding to patient feedback is central to PCMH. Clearview360 makes patient feedback and reporting easy.

The Joint Commission requires that you collect data on Patient experience and satisfaction related to access to care and communication and Patient perception of the comprehensiveness, coordination, and continuity of care. The PE10 tool, will not only help your practice collect and report this data, but it will also provide you with tools to improve your scores.

The face of the United States is changing. According to the U.S. Census Bureau, the nation’s population will become a minority-majority between 2042 and 2050, meaning that today’s racial and ethnic minorities will numerically outnumber non-Hispanic whites. This change is already a reality in four states—Hawaii, New Mexico, California, and Texas plus the District of Columbia. As the country becomes increasingly diverse, healthcare organizations are struggling to provide culturally and linguistically appropriate services.

Clearview360 has a tool that assesses the cultural competency of healthcare organizations, rather than individuals. It is a multidimensional tool which provides a “360-degree view” from the perspective of healthcare administrators, clinical staff, non-clinical staff, and patients.

A growing body of evidence demonstrates that patients who are more actively involved in their health care experience better health outcomes and incur lower costs. As a result, a variety of new regulations are requiring health care organizations to measure and report patient experience scores.

A distinction can be made between the patient’s satisfaction and the patient’s experience. Patient satisfaction surveys tend to ask patients subjective questions about their satisfaction with their care. In contrast, patient experience questions relate to the patient’s objective experience during the entire health center interaction. The patient experience is the sum of a patient’s interactions with a health center and is the patient’s perception of those interactions.

Studies have shown that organizations that focus on patient experience reduce malpractice costs, decrease patient defections, decrease negative word-of-mouth marketing, and increase patient referrals.

Clearview360 has innovative web-based tools to help your healthcare organization assess your patient experience and identify areas of improvement. With our tools you can access our online Improvement Portal that allows you to view your survey results real-time and access evidence-based papers to improve results on every question.


Thomas A. LaVeist, PhD

Dr. Thomas LaVeist is the William C. and Nancy F. Richardson Professor in Health Policy and Director of the Hopkins Center for Health Disparities Solutions at the Johns Hopkins Bloomberg School of Public Health. He is a survey researcher formerly with the Survey Research center at the University of Michigan Institute of Social Research. He is a frequent visiting lecturer at other universities and at professional conferences and workshops. He is an elected member of the Institute of Medicine, who's research has been funded by the National Institutes of Health, the Centers for Disease Control and Prevention, the Commonwealth Fund, the Russell Sage Foundation, the Kellogg Foundation, and the Robert Wood Johnson Foundation, among others. He is author or editor of four books, and over 100 scientific articles. Dr. LaVeist received his BA degree from the University of Maryland Eastern Shore, and his PhD degree in medical sociology from the University of Michigan.

Kristian Henderson, DrPH, MPH

Dr. Kristian Henderson provides comprehensive growth strategies, product strategy, and delivers foundational analytics for all of the project’s business development, product development, and marketing efforts. Dr. Henderson participates in various state and national initiatives focused on patient experience and patient-centered medical home transformation. Prior to joining the company, Dr. Henderson was a hospital administrator at The Johns Hopkins Hospital. Dr. Henderson received her BA from Yale University, her MPH from the Yale School of Public Health, and her Doctorate in Public Health in Health Care Management and Leadership at the Johns Hopkins Bloomberg School of Public Health.

Our Partners and Clients

Who We Serve

Clearview360’s solutions deliver value for providers and organizations throughout the healthcare community. Our comprehensive suite of health care solutions helps clients meet their goals of improved quality, better care and lower costs. We partner with healthcare providers in the following settings to sustain a high-performance environment to ultimately improve the patient experience:
The U.S. is becoming increasingly diverse in regards to race, ethnicity, religion, language, and nationality. This presents a major challenge to providing cost-effective high-quality healthcare. Cultural competency has become a critical driver of quality in healthcare delivery.

The COA360 tools provide a 360-degree view of the cultural competency of hospitals from the perspective of healthcare administrators, clinical staff, non-clinical staff, and patients. The Clearview360 offers the COA360 which is an evidence-based questionnaire that assesses the cultural competency of a department or unit of a healthcare organization. Evaluates the readiness of unit or department of a health care organization to meet the needs of a rapidly diversifying U.S. population.

The Patient-Centered Medical Home (PCMH) is rapidly becoming the dominant mode of delivery of primary care. Monitoring and responding to patient feedback is central to PCMH. Clearview360 makes patient feedback and reporting easy.

PE10: Is a short 10-item questionnaire designed to meet the requirements of patient-centered medical home recognition programs. This low-cost questionnaire was developed by Johns Hopkins researchers.

PATH: Patient Assessment Tool for Healthcare (PATH) measures patient/family experience and patient satisfaction of medical practices. The PATH measures satisfaction across 14 domains in a 23 question survey.

CAHPS: As a NCQA certified PCMH-CAHPS vendor, Clearview360 offers both adult and pediatric PCMH-CAHPS surveys. We administer surveys using both online and paper methods. You provide your patients names, and we do the rest!

Accountable Care Organizations (ACO) agree to be accountable for the quality, cost, and overall care of a segment of the population. An ACO is characterized by a payment and care delivery model that ties provider reimbursements to quality metrics and reductions in the total cost of care for an assigned population of patients.

Clearview360 has assessments to measure three key quality metrics – patient and family experience, culturally competent care, and employee engagement. Whether you are only interested in administering a CAHPS survey or assessing all three quality metrics outlined above, we can provide a custom solution for your ACO.

Healthcare reform is transforming the way medical care is financied. Under Value-based Purchasing, Medicare reimbursement is tied to performance measures. Increasingly, health insurers and regulators are requiring practices to report data on patient experience, which includes patient satisfaction and engagement.

Clearview360 offers user-friendly web-based tools that help your practice meet the demands of the changing reimbursement environment.

CAHPS: Clearview360 is a NCQA certiifed PCMH-CAHPS vendor, for both adult and pediatric surveys.

PE10: Is a short 10-item questionaire designed to meet the requriements of patient centered medical home recognition programs, developed by Johns Hopkins researchers.

Clearview360 provides a 360-degree view from the perspective of healthcare administrators, clinical staff, non-clinical staff, and patients. The COA360b can be used to assess the behavioral health and social services

COA360b: A web-based cultural competency assessment tool that evaluates the readiness of a behavioral health or social service organization or agency to meet the needs of a rapidly diversifying U.S. population. After the assessment is completed, an auto-generated PDF report is available immediately. The report provides a score for each CLAS standard as well as the other standards included. Results are reported by race/ethnicity, language, religion/spirituality, and sexual identity.